Online Jewellery Marketplace

01254 497847

Faq

Below you will find the answers to our most frequently asked questions. Just click on any of the questions below to see the response.

Popular questions

Where's my order?

How do I amend my order

To change the details of your order, including your delivery address, please contact the seller through the 'contact the seller' button on the 'my orders' page of your buymyjewellery account.

How do I contact the seller?

If you have a question about any item on the site, please visit its product page and click the 'Ask The Seller A Question' button.

If you have a question about your order please visit the 'my orders' on the left hand side of your account account page on our site and click the 'contact the seller' button.

General enquiries

How does buymyjewellery work?

Everything you see or buy on buymyjewellery.com comes directly from the small, creative British business that either design, makes or sources it. We simply bring these unique businesses together into one market place making it easy for you to find the piece you’re looking for.

Whether the items you're buying is coming from one or several sellers, you can pay for them in one easy checkout.

When your order has been placed, the seller will email you to confirm your order has been accepted and again when your items have been dispatched. ?

Why do you need my email address to order something?

Legislation requires us to ensure that if you make an order with buymyjewellery.com, you are kept up-to-date on the order process and informed of any transactions/orders that you make. To do this, we need an email address. We never pass on your email address to any third party so your security is guaranteed.

I would like to request a return or a refund what should I do ?

Please refer to our refunds & returns policy click here

I Have forgotten my password what can I do?

Simply click on the 'forgotten password' link from the sign in page. This will explain how to reset your password.

Delivery

How long will my order take?

Please refer to buymyjewellery’s delivery policy for more information.

What are the payment options?

Buymyjewellery.com accepts the following payment methods:

Please note that while buymyjewellery.com endeavors to have all of the following payment methods available at all times, this cannot be guaranteed. Please check payment methods available at the checkout for a complete list of options available to you at the time of purchase.

Any queries, enquiries or issues?

Please don’t hesitate to contact our customer service team who are available to speak to 6 days a week Monday – Saturday 0900 -5.00pm you can do this by email info@buymyjewellery.com or give us a call on 01254 497847